Frequently Ask Questions

Frequently Asked Questions (FAQ)

1. Are your sunglasses safe for children?
Absolutely! All our sunglasses are ARPANSA-tested, meet Australian safety standards, and provide 100% UV protection to keep your child’s eyes safe from harmful sun rays.

2. What age range are your sunglasses designed for?
Our sunglasses are designed for children aged 0–3 years. Each product page includes specific age recommendations to help you find the perfect fit.

3. How do I choose the right size for my child?
If you’re unsure, feel free to contact us at team@miniraysclub.com we’re always happy to help!

4. Do you offer free shipping?
Yes! We offer free standard shipping on all bundle orders within Australia.

5. How long does delivery take?
Standard delivery typically takes 5–7 business days. Express shipping options are also available at checkout.

6. Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of purchase, provided the items are in their original condition.
Please note that customers are responsible for return shipping costs.
For full details, visit our Returns & Exchanges page.

7. Are your sunglasses durable?
Definitely. Our sunglasses are made from high-quality, flexible, BPA-free materials designed to withstand active play and everyday adventures.

8. Do you ship internationally?
Currently, we only ship within Australia — but we’re working on expanding soon!

9. How can I contact customer support?
You can reach us at team@miniraysclub.com or through our Contact Us page. We aim to respond within 24–48 hours.

10. Do you offer gift wrapping?
Not yet — but we’re working on adding this option soon!

11. Are your sunglasses polarised?
Yes! All of our sunglasses feature polarised lenses and have been tested and trusted by Aussie science.